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Degraded

Document Verification Service (DVS) Outage

Apr 1, 2025 at 3:59am UTC
Affected services
Personr Core

Resolved
Apr 2, 2025 at 12:53am UTC

The source has advised the issue has been resolved, and we can confirm there are no current issues. We are closing out this incident.

Updated
Apr 1, 2025 at 4:10am UTC

We are starting to see intermittent responses being returned by the source. Please continue to verify as normal, or re-check any verifications that returned errors.

Once we receive confirmation from the source that the issue is resolved, we will close out this incident.

Created
Apr 1, 2025 at 3:59am UTC

Please be advised we are receiving timeout errors from the source, which is currently experiencing an unplanned outage. We will continue to monitor, and provide updates.