We are starting to see stability with the affected users, and are closing this out but will continue to monitor. Thank you for your patience.

We are continuing to work with our infrastructure provider to resolve the issue affecting platform access for certain users. We will continue to keep you updated.

The Personr Platform is still unavailable for some customers. We’re aware that some user's can't sign in, and some verification links can't be opened.

The issue is with our infrastructure provider. We're working closely with them to resolve the issues promptly.

The Personr API, and API integrations are still running, and checks submitted through the API are being processed.

We'll post another update by 10:00am AEDT, or sooner if anything changes. We apologise for the inconvenience.

Since about 3:05am AEDT (12:05am AWST) on 27 October, the Personr web app has been unavailable. Users can't sign in, and verification links can't be opened.

This is caused by an infrastructure issue at our hosting provider. They've confirmed it and are working on a fix. Your data is safe and nothing has been lost.

API integrations have kept running, so checks submitted through the API are still being processed.

We'll post an update here as soon as we know more.