Incidents reported on status page for Personr https://status.personr.co/ https://d1lppblt9t2x15.cloudfront.net/logos/5ec24eccec2e129413bfdd6dc12bb3f2.png https://status.personr.co/ en https://status.personr.co/incident/599448 Mon, 09 Jun 2025 23:28:00 -0000 https://status.personr.co/incident/599448#f886bf84a45c0d77577b294145c47c78c3aa87a95ec68a5223d0f9e754d07e1b The source has confirmed the intermittent results have been resolved. We're closing this incident out. https://status.personr.co/incident/599448 Mon, 09 Jun 2025 19:59:00 -0000 https://status.personr.co/incident/599448#94324103bdbc3edb9f2121d474f8d09e36f06e548dc5e7a5853d426cb2898252 We have started to see stability from the source as at 1.56am, across all document types. We will continue to monitor, and subsequently mark as resolved once confirmed by the source. https://status.personr.co/incident/599448 Mon, 09 Jun 2025 11:34:00 -0000 https://status.personr.co/incident/599448#0ba4049fdf3cefa2f5e17532e0f295ee8858393c0ab689b853ba817b7a6f6cbe Please be advised the Document Verification Service is currently experiencing intermittent issues with some document types. We will continue to monitor the source, and provide updates accordingly. https://status.personr.co/incident/537723 Wed, 02 Apr 2025 00:53:00 -0000 https://status.personr.co/incident/537723#6a37d4eb54c5c144313008c86611d36b7cbd5651cf234ad56ad8243198f8f575 The source has advised the issue has been resolved, and we can confirm there are no current issues. We are closing out this incident. https://status.personr.co/incident/537723 Tue, 01 Apr 2025 04:10:00 -0000 https://status.personr.co/incident/537723#886cd3f25115af3acafd161227cc2f1dd2137b31239a18192ddce7fb15839298 We are starting to see intermittent responses being returned by the source. Please continue to verify as normal, or re-check any verifications that returned errors. Once we receive confirmation from the source that the issue is resolved, we will close out this incident. https://status.personr.co/incident/537723 Tue, 01 Apr 2025 03:59:00 -0000 https://status.personr.co/incident/537723#3bf45f61590da48836703d8ce46056775d98efef47e350cbe87cb72eb5344991 Please be advised we are receiving timeout errors from the source, which is currently experiencing an unplanned outage. We will continue to monitor, and provide updates. https://status.personr.co/incident/527524 Tue, 01 Apr 2025 00:00:00 -0000 https://status.personr.co/incident/527524#b0a739a611f2f84bce3fdd5888272ad120fa323afcf1c3d1d9a637711bda50ac The source has completed the scheduled maintenance. We can confirm there are no current issues. https://status.personr.co/incident/527524 Thu, 20 Mar 2025 10:28:00 -0000 https://status.personr.co/incident/527524#c403e9b7e53c095186872f8ac92866a860135d43dba7d8069187d7758461bdbe The source has provided dates for maintenance to resolve intermittent error responses for the Citizenship Certificate, ImmiCard, Visa, and Descent Certificate document types. 22/03/2025: 12:00am - 4:00am (EST) 23/03/2025: 8:00am - 4:00pm (EST) (NSW BDM Only) 31/03/2025: 5:00am - 8:00am (EST) 01/04/2025: 5:00am - 8:00am (EST) Note that results from the source may be intermittent in the meantime, however we are seeing most results returned without issue. https://status.personr.co/incident/527524 Sun, 16 Mar 2025 09:01:00 -0000 https://status.personr.co/incident/527524#5dd1748a4f74cec5a6f944d5393c6f83716a2d2929313c02e6ede132df1f272c Please be advised that the DVS is still experiencing intermittent results. Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the source is experiencing an unprecedented surge in checks. As a result, Australian verifications may encounter intermittent error responses. Thank you for your patience. https://status.personr.co/incident/527524 Thu, 13 Mar 2025 10:18:00 -0000 https://status.personr.co/incident/527524#cd748ed04dbedd0bc88e6ca7c2340911001cda9b3ae505ed23b34ce77bb9eedd We've been advised the source is back online, and can see responses being returned as normal. Thank you for your patience. We will continue to monitor throughout the evening. https://status.personr.co/incident/527524 Thu, 13 Mar 2025 10:00:00 -0000 https://status.personr.co/incident/527524#b66160a5d3faef7f03a17167ecdcadf4a267a1fbbbf4629f82229ada6999aece We are starting to see stability and results being returned from the source. Please continue to process verifications as normal. We will continue to monitor, and mark as resolved once we receive confirmation the issue is resolved. https://status.personr.co/incident/527524 Thu, 13 Mar 2025 09:34:00 -0000 https://status.personr.co/incident/527524#0f4a5040e8bff19fd11fd1257d57fc066eb4858aecbddc1b3798db40c31208ae We are now seeing intermittent responses from the DVS. We will continue to monitor the source, and provide updates. https://status.personr.co/incident/527524 Thu, 13 Mar 2025 06:15:00 -0000 https://status.personr.co/incident/527524#2227ae6289227c83ae3c9b154040d8fd826bed558c00b651b6583fbba78321c7 The Australian Document Verification Service is currently experiencing a full outage. Some Australian verifications will be affected. https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:42:37 -0000 https://status.personr.co/incident/516508#2254c726bd5620557a9b5bab5f7c1c1b870de373bbdb893cabf70e6606bf19d7 The Personr Platform and Core will be undergoing maintenance to finalise the database reliability improvements from the 24th February (AWST). Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:42:37 -0000 https://status.personr.co/incident/516508#2254c726bd5620557a9b5bab5f7c1c1b870de373bbdb893cabf70e6606bf19d7 The Personr Platform and Core will be undergoing maintenance to finalise the database reliability improvements from the 24th February (AWST). Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:42:37 -0000 https://status.personr.co/incident/516508#2254c726bd5620557a9b5bab5f7c1c1b870de373bbdb893cabf70e6606bf19d7 The Personr Platform and Core will be undergoing maintenance to finalise the database reliability improvements from the 24th February (AWST). Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:40:00 +0000 https://status.personr.co/incident/516508#d71a8b613ca711434ec6a0cae7822128166bd3161f16352cf5d64873eda20887 Maintenance completed https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:40:00 +0000 https://status.personr.co/incident/516508#d71a8b613ca711434ec6a0cae7822128166bd3161f16352cf5d64873eda20887 Maintenance completed https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:40:00 +0000 https://status.personr.co/incident/516508#d71a8b613ca711434ec6a0cae7822128166bd3161f16352cf5d64873eda20887 Maintenance completed https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:30:00 -0000 https://status.personr.co/incident/516508#2254c726bd5620557a9b5bab5f7c1c1b870de373bbdb893cabf70e6606bf19d7 The Personr Platform and Core will be undergoing maintenance to finalise the database reliability improvements from the 24th February (AWST). Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:30:00 -0000 https://status.personr.co/incident/516508#2254c726bd5620557a9b5bab5f7c1c1b870de373bbdb893cabf70e6606bf19d7 The Personr Platform and Core will be undergoing maintenance to finalise the database reliability improvements from the 24th February (AWST). Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/516508 Wed, 26 Feb 2025 04:30:00 -0000 https://status.personr.co/incident/516508#2254c726bd5620557a9b5bab5f7c1c1b870de373bbdb893cabf70e6606bf19d7 The Personr Platform and Core will be undergoing maintenance to finalise the database reliability improvements from the 24th February (AWST). Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/515240 Mon, 24 Feb 2025 05:03:54 -0000 https://status.personr.co/incident/515240#7c3d0870666859d73f6a3d8b8d91ed4a9c4a6fecc8f5cfe8ead2dd7cff97b8ae The Personr Platform and Core will be undergoing maintenance for database reliability improvements. Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/515240 Mon, 24 Feb 2025 05:03:54 -0000 https://status.personr.co/incident/515240#7c3d0870666859d73f6a3d8b8d91ed4a9c4a6fecc8f5cfe8ead2dd7cff97b8ae The Personr Platform and Core will be undergoing maintenance for database reliability improvements. Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/515240 Mon, 24 Feb 2025 05:03:54 -0000 https://status.personr.co/incident/515240#7c3d0870666859d73f6a3d8b8d91ed4a9c4a6fecc8f5cfe8ead2dd7cff97b8ae The Personr Platform and Core will be undergoing maintenance for database reliability improvements. Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/515240 Mon, 24 Feb 2025 04:40:00 +0000 https://status.personr.co/incident/515240#5897a412b2e087970fdf88c8fc6810e06726f3e0fdcc5ad7db7a0548c7170cd9 Maintenance completed https://status.personr.co/incident/515240 Mon, 24 Feb 2025 04:40:00 +0000 https://status.personr.co/incident/515240#5897a412b2e087970fdf88c8fc6810e06726f3e0fdcc5ad7db7a0548c7170cd9 Maintenance completed https://status.personr.co/incident/515240 Mon, 24 Feb 2025 04:40:00 +0000 https://status.personr.co/incident/515240#5897a412b2e087970fdf88c8fc6810e06726f3e0fdcc5ad7db7a0548c7170cd9 Maintenance completed https://status.personr.co/incident/515240 Mon, 24 Feb 2025 04:30:00 -0000 https://status.personr.co/incident/515240#7c3d0870666859d73f6a3d8b8d91ed4a9c4a6fecc8f5cfe8ead2dd7cff97b8ae The Personr Platform and Core will be undergoing maintenance for database reliability improvements. Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/515240 Mon, 24 Feb 2025 04:30:00 -0000 https://status.personr.co/incident/515240#7c3d0870666859d73f6a3d8b8d91ed4a9c4a6fecc8f5cfe8ead2dd7cff97b8ae The Personr Platform and Core will be undergoing maintenance for database reliability improvements. Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/515240 Mon, 24 Feb 2025 04:30:00 -0000 https://status.personr.co/incident/515240#7c3d0870666859d73f6a3d8b8d91ed4a9c4a6fecc8f5cfe8ead2dd7cff97b8ae The Personr Platform and Core will be undergoing maintenance for database reliability improvements. Access to the Platform and API may be intermittent during this 10-minute window. We apologise for the inconvenience. https://status.personr.co/incident/499840 Sun, 02 Feb 2025 03:00:27 +0000 https://status.personr.co/incident/499840#300da25ce00f8ffd42176f5956724b2ad5359079ee43324c6581432108e23219 Maintenance completed https://status.personr.co/incident/499840 Sun, 02 Feb 2025 03:00:27 +0000 https://status.personr.co/incident/499840#300da25ce00f8ffd42176f5956724b2ad5359079ee43324c6581432108e23219 Maintenance completed https://status.personr.co/incident/499840 Sun, 02 Feb 2025 03:00:27 +0000 https://status.personr.co/incident/499840#300da25ce00f8ffd42176f5956724b2ad5359079ee43324c6581432108e23219 Maintenance completed https://status.personr.co/incident/499840 Fri, 31 Jan 2025 23:00:27 -0000 https://status.personr.co/incident/499840#0e96bafc8b314e07a0b7bcb0569a2ed637f1aafbbf4b02703c600b099cb36d63 The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/499840 Fri, 31 Jan 2025 23:00:27 -0000 https://status.personr.co/incident/499840#0e96bafc8b314e07a0b7bcb0569a2ed637f1aafbbf4b02703c600b099cb36d63 The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/499840 Fri, 31 Jan 2025 23:00:27 -0000 https://status.personr.co/incident/499840#0e96bafc8b314e07a0b7bcb0569a2ed637f1aafbbf4b02703c600b099cb36d63 The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/503038 Tue, 28 Jan 2025 11:10:01 +0000 https://status.personr.co/incident/503038#88a9b2d0e473e6800a76280e689eafcddbe68d7b8569507acaf65bc8a8f32176 Maintenance completed https://status.personr.co/incident/503038 Tue, 28 Jan 2025 11:10:01 +0000 https://status.personr.co/incident/503038#88a9b2d0e473e6800a76280e689eafcddbe68d7b8569507acaf65bc8a8f32176 Maintenance completed https://status.personr.co/incident/503038 Tue, 28 Jan 2025 09:00:01 -0000 https://status.personr.co/incident/503038#49c536a3698f2e65fa64748f58dcd5b1006fb54ddbb233607a28e0c61292a68a The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/503038 Tue, 28 Jan 2025 09:00:01 -0000 https://status.personr.co/incident/503038#49c536a3698f2e65fa64748f58dcd5b1006fb54ddbb233607a28e0c61292a68a The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/467319 Sat, 30 Nov 2024 12:00:52 +0000 https://status.personr.co/incident/467319#77941de275e0a0a8bf06223ed25882555961ceecf78571688e6651ff59a9fef9 Maintenance completed https://status.personr.co/incident/467319 Sat, 30 Nov 2024 12:00:52 +0000 https://status.personr.co/incident/467319#77941de275e0a0a8bf06223ed25882555961ceecf78571688e6651ff59a9fef9 Maintenance completed https://status.personr.co/incident/467319 Sat, 30 Nov 2024 12:00:52 +0000 https://status.personr.co/incident/467319#77941de275e0a0a8bf06223ed25882555961ceecf78571688e6651ff59a9fef9 Maintenance completed https://status.personr.co/incident/467319 Sat, 30 Nov 2024 05:00:52 -0000 https://status.personr.co/incident/467319#5fe694483ed00ce4976c2f9844c644ee08945323b41f176a30002f411639c133 The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/467319 Sat, 30 Nov 2024 05:00:52 -0000 https://status.personr.co/incident/467319#5fe694483ed00ce4976c2f9844c644ee08945323b41f176a30002f411639c133 The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/467319 Sat, 30 Nov 2024 05:00:52 -0000 https://status.personr.co/incident/467319#5fe694483ed00ce4976c2f9844c644ee08945323b41f176a30002f411639c133 The Australian Business Register is undergoing routine maintenance. Verification of Australian entities using an ABN, such as Sole Traders and Trusts, may be partially affected during this time. We apologise for the inconvenience. https://status.personr.co/incident/409619 Tue, 06 Aug 2024 08:45:00 -0000 https://status.personr.co/incident/409619#2507a59108d4ab4881f046682ca3ddfe85b3dea63a44aff1fc1d78ce414a31ae We've identified the issue and are rolling out a fix. The platform should start to become available to affected users shortly, and we'll continue to monitor throughout the evening. https://status.personr.co/incident/409619 Tue, 06 Aug 2024 08:02:00 -0000 https://status.personr.co/incident/409619#a4dd8a65c5c58f3019e9ad16ab1b483709012613f532ac98b18ea266bde385d8 We're aware of intermittent issues preventing a small number of users from accessing the platform. The team is looking into the root cause, and deploying a patch.